FMCG & Retail · India
The first complete list of what licence each of 420 outlets held
Kaveri Retail
Food and general retail, 420 outlets, 19 states
- outlets found operating on an expired licence
- 31outlets found operating on an expired licence
- EPR liability forecast and avoided in year one
- ₹1.4 crEPR liability forecast and avoided in year one
- outlets with a complete licence register, from zero
- 420outlets with a complete licence register, from zero
- dark patterns check, moved out of legal
- Design-stagedark patterns check, moved out of legal
The challenge
Where they started
Store openings were run by a regional expansion team that obtained licences and moved on. There was no central register, and the company could not say with confidence which outlets held a valid FSSAI licence, trade licence and fire NOC. Separately, plastic packaging EPR compensation had arrived as an unbudgeted demand two years running, and the e-commerce team had shipped several interface patterns that fell within the CCPA dark patterns guidelines.
The approach
What we did
- Ran an outlet-level licence audit across all 420 stores and warehouses, capturing issuing authority, validity and named holder
- Set renewal alerting on application lead time per authority rather than on expiry date
- Built monthly tracking of plastic introduced to market by category against certificates procured, with shortfall computed using the published formula
- Expressed the thirteen dark patterns as concrete design rules in the design system, checked at release rather than by legal review
- Scoped state labelling and Legal Metrology obligations to SKU and pack size
“We had four hundred outlets and no single list of what licence each one held. Building that list was the whole value in year one; everything else was a bonus.”
More stories
Other implementations
Eleven plants, eleven compliance regimes, one register
Auto components and engineering, 11 plants across 7 states
Pharma & Life SciencesSchedule M readiness turned from an opinion into a number
Formulations and API, 6 manufacturing sites, 40 export markets
IT & ITeSDPDP and CERT-In delivered to engineering as backlog items
Global capability centre, 6 delivery centres, 14,000 employees
Talk to someone with a footprint like Kaveri Retail
For serious evaluations we introduce you to a reference customer in your sector — including one who will be candid about the parts that took longer than planned.